Smart911 is a software for residents interested in creating a free household profile online, giving first responders such vital information as how many people live in a home, where the bedrooms are, medical conditions, emergency contact information, even pet information.

“A lot of times if we get a hang up call or calls and doesn’t talk we don’t know how to treat that if we get that information that says they have a cardiac history or are hearing impaired or other signs that this is a legit call we get an ambulance going right away,” said Mark Murphy, Dubuque Emergency Communications Manager.

No one is forced to sign up if you’re worried about privacy. Those in Dubuque County who start a Smart911 profile will need to update it every six months so first responders have recent information if there’s an emergency. Officials say other counties have expressed interest in starting this service as well.


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